Shipping policy

Shipping Policy

All orders are processed and shipped within the timeframe listed on each product page. Please note that processing time does not include shipping time.

Once an order has been shipped and accepted by the postal service, Capsential is not responsible for delays, lost, or stolen packages caused by the carrier. Shipping timelines provided at checkout are estimates only and are subject to the postal service’s operations.

Customers are responsible for ensuring that the shipping address entered at checkout is accurate. Capsential is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your tracking information shows that a package has been delivered but you have not received it, please contact your local postal service directly for assistance.

If you experience an issue with your shipment, feel free to reach out—we’re happy to help guide you through the next steps where possible.